FAQs

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solution

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solution

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solutions.

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Product FAQ, Help and Application Notes

Please click the product category for which you are searching for help on, or try the search option below: 

Product FAQ, Help and Application Notes

Please click the product category for which you are searching for help on, or try the search option below: 

Cellular SMS controllers - Click here for Help and FAQ

A “standard” size SIM is used in both the SMS Lite and SMS Controller. Don’t pop the smaller sizes out of the plastic holder they come in.

SIM card sizes for SMSC

Selecting the correct antenna is important as it is the “eyes and ears” of the system. Please watch this short video to help your selection.

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

Setting up the SMS Lite is straight forward, please watch this short video for a demonstration.

Please watch this short video to see how to configure the SMS Lite.

Simply text “status” to the SMS Lite – the reply text will contain the battery voltage and the value of all the inputs and outputs. More details are in the quick start guide, extract below:

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into the Australian and surrounding market.

Please contact Ross Gregory on ross.gregory@datran.com.au

DATRAN Telemetry Hardware - Click here for Help and FAQ

Yes, there are two common ways of wiring the DATRAN XL4 Plus and Tait radio. Click here for details.

DATRAN RTUs can interface via DF1 (and Modbus). Details are in this application note.

DATRAN XL4 PLUS RTU

Please make sure you click here to read the procedure. Please get in touch with us if you are upgrading from an XL4 to XL4 Plus RTU.

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into the Australian and surrounding market.

Please contact Ross Gregory on ross.gregory@datran.com.au

DATRAN VI SCADA Software - Click here for Help and FAQ

Please click here for the printable reference cards with the query and command format,

Custom alarms is a powerful feature of Supervisor – please click here for the for Supervisor v3.64 application note.

This is done in the TCP Server. Please read this application note for more details.

DATRAN Trending is tied to the HDD volume of the PC. Please read this application note for further details.

There are a few requirements to consider before purchasing a new server. Please read this application note for further details.

There are several aspects to consider when restarting and checking the server.

Please read this application note.

There are many ways for QTech to assist you by remotely connecting to the server. Please read this document.

When an update of DATRAN VI software is released, it provides a cumulative update of one or more DATRAN Services. The release is provided with a release notice which the customer Asset/Engineering managers should review to identify which of the services or software components have changed that might affect their system.

Please click here for more on the FAQ page. 

It is tested with a system which is up to date with the latest relevant Windows patches at that time.  In most systems, DATRAN VI software works in conjunction with MS SQL Server, which is not a QTech product.
 
Should changes be made to the SQL Server on site you must consider the impact on DATRAN VI (and vice versa).  Currently we test with the 2019 edition of MS SQL Server and we suggest that if the customer upgrades SQL server, they check in with us.
 
The following is highly recommended:

  • Take note when Windows/Service updates are done (especially ones which are sometimes done in the background)
    i.e. changes to Security (domain) policies has an impact on how operators access critical data from the SCADA Software and these are often done automatically.
  • Ensure that hardware in the field is also kept up to date with the latest hardware and firmware versions.  Not only does this ensure that the end hardware has all the latest features and updates available for the end client to stay up to date with the latest standards, but it also ensures that equipment is on par with software updates at the base station.
  • Upgrades to Server hardware and/or software should be done between Monday-Thursday, preferably in the mornings. The golden rule of thumb is to never do any changes on either Fridays, just before public holidays or over the Christmas Period.

If you need more information or want to discuss upgrade paths, please get in touch now.

Wireless Point to Points - Click here for Help and FAQ

Firmware updates can be performed via USB for WP2P “rev E” modules. Please watch this short video for a demonstration and please remember to download the latest QTech Workbench software first.

Selecting the correct antenna is important as it is the “eyes and ears” of the system. Please watch this short video to help your selection.

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

The WP2P repeater allows you to increase the range and “see” around obstacles – please watch this short video.

Please click on this link to the training video

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into the Australian and surrounding market.

Please contact Ross Gregory on ross.gregory@datran.com.au

 

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