Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please email the sales team at sales@datran.com.au or visit the DATRAN Australia website.

The Q48-P2P system controls the state of the outputs if the radio link is interrupted (comms failure). Normally, if a comms fail happens the modules retain their last known state (eg if an output is on, it will remain on during a comms fail). However, this does not suit some applications.

A factory configuration option is available called “failsafe” which can be be requested at time of order.

Using the failsafe feature, the digital outputs will all switch off for the duration of the comms fail. Similarly, the analogue output signals will go to 0mA.

Please refer to the user manual for further details on both failsafe and how long a comms failure takes to establish.

Note – The Q48-P2P failsafe is subtly different to the QTech WP2P systems, please be mindful of this if you are familiar with our WP2P systems.

Please click here for a summary of the different failsafe options.

The WP2P modules have a configurable “failsafe” option to best suit the application.

Upon radio link failure, the WP2P relay outputs can be configured to remain in the current state or return to the off state.

Further details are in the user manual and this output hold feature is one of the major changes introduced in the “revision E” generation product.

Please click here for a summary of the different failsafe options.

Line of Sight (LOS) is really important for all radio systems, including the QTech WP2P. Please watch this short video to understand more as achieving clear LOS will give the most reliable system performance

The WP2P repeater allows you to increase the range and “see” around obstacles – please watch this short video.

Selecting the correct antenna is important as it is the “eyes and ears” of the system. Please watch this short video to help your selection.

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

Please click on this link to the training video

WP2P Modules can be custom configured to give powerful star configuration options as below:

Click here for more details on the Star System.

Click here for more details on the Star Blast System.

Please contact QTech for ordering details.

Using Interface relays for WP2P or SMS Lite systems has several advantages, including high voltage switching and easier serviceability. The output relays of the WP2P and SMS Lite controller are rated at a maximum of 32V DC and 2A. You can switch high voltage and high current devices using a WP2P or SMS Lite, by using low cost interface relays.

The existing DC supply to the WP2P or SMS Lite can be used to control the relay, but a separate DC supply (such as a 24V DC automation supply in the switchboard) can also be used.

Using the WP2P or SMS Lite DC Supply

Using a Separate 24V DC Supply

Please remember that the Analogue WP2P uses a 12V DC supply – the Digital WP2P/SMS Lite uses either a 12V or 24V DC supply.

There are many interface relays suitable for interfacing with the WP2P systems, your installer or integrator will be able to help.

Warning – Do not directly connect any modules to 220V AC voltage. The New Zealand and Australian wiring regulations require that any wiring in excess of 32 volts must be carried out or be certified by a registered electrician. Consult your local electrical installer for further guidance.

The QTech latching relay interface module (LSD01) allows you to control latching relay devices from a WP2P (or Multi Point Controller) digital output.

This module is ideal for controlling popular irrigation solenoids from Burmad, Baccara etc. which are two wire, magnetically latching single coil devices, where the polarity is changed to toggle the state. The design is optimised for the Baccara G7 solenoid but is compatible with others with the same 12V 4 Ohm electrical specification.

This document details the operation of the radio system and important considerations for behaviour under radio link fail and comms fail conditions.

The document contains relevant information for system designers and advanced users. However, please contact us for further assistance.

The WP2P modules have two status LEDs that indicate the following functions:

STAT Indicator
The STAT Indicator LED shows the current operational status of the device. It provides a heartbeat indication
that the device is operating OK or it displays a coded error indication for faults.
Faults may be latched so that the device remains indicating an error condition even if the fault has been
removed. In this way the device can be reviewed at a later time to show that a problem had occurred.
Pressing the mode switch briefly will clear the error condition indication on the STAT LED. If the fault is still
present then the STAT LED will redisplay the error condition.
Code Meaning
1 short flash, 2s interval Normal operating mode, Processor running, no active errors
2 short flashes, 2s interval Unspecified intermittent communications fault. A communications failure as
occurred recently.
~4 Short flashes on power up Indicates the device booting after power up or watchdog reset. LED should
usually then display normal operating mode indication.

LINK Status Indicator
WP2P modules have a Link Status LED which is located next to the power connector.
This is to assist with site diagnostics and checking by indicating the state of the communications link between
pairs of WP2P modules.
The Link light functions as follows:

OFF – Module failure, no power, fuse blown, circuit failure, etc.

SLOW FLASH – Module functioning but no communication with its partner module.

ON – Healthy wireless communications. The LED will briefly flicker each time it receives messages from the other WP2P module.

Link Status indicator is based on the “keep-alive” message the WP2P modules send if it has been longer than 30
seconds since they last sent a message. Therefore, if one of the modules is turned off, it will take no longer than
30 seconds for the other module to detect that the link is down and begin flashing the Link Status LED. If the
connected I/O is changing more frequently than once every 30 seconds, then they don’t need to send keep-alive
messages.

The “standard” larger size SIM is used in both the SMS Lite and SMS Controller. Do not pop the smaller sizes out of the plastic holder they come in.

The SIM card must also support sending SMS/text messages – do not attempt to use “data only” SIM cards.

Please mention this to your chosen Telco when choosing the SIM card and plan. You need a plan that supports traditional SMS/voice not a data only/APN type.

Turn Quiet mode to OFF and you will be prompted to acknowledge alarms. Make sure the escalation time is set to a reasonable value (more than 1 min say).

Error code 5 flashes indicates that the SMS Lite cannot register on the network. Make sure that the antenna is screwed on properly.

If the device flashes error code 5 (or 6) then the device may not be operating on a supported network possibly because the SIM is not provisioned correctly for the supported networks: Australia – Optus, Telstra. New Zealand – Spark, 2Degrees, One NZ (Vodafone).

If the SIM works correctly in a phone, then the issue may be that the SMS Lite is in a poor location, move it into an open space out of any cupboard or enclosure, away from metal, other electrical equipment, above the floor .

Error Code 6 indicates that the device is not registering and is operating in a country that is not supported by the device.

Open the lid of the device and look at the indicator on the daughterboard.

If it is on solid the device is searching for a network, this could be a cellular coverage issue. If it is flashing slowly the device has registered on a network but the SIM subscription may not be valid (unknown subscriber number) put the SIM in a phone and check it.

If the indicator is off (after being on solid for some time) then the device cannot register on the network and it may be a network coverage or antenna issue.

Check that the new SIM works in a phone. Check you can make a phone call with the new SIM. If the device appears to be operating normally but inserting a SIM from a new provider has caused it to stop, then using the old SIM, send the INFO command to obtain the firmware version number and note the response. The firmware may require updating to support the new SIM. Contact QTech for assistance.

Error Code 9 means that a non-specific or internal error has occurred and the device cannot accurately determine the cause. Common reasons for this code are: An invalid phone number has been programmed into the device, for example there are too many digits in it, or too few or it has the wrong prefix. In Australia all mobile numbers must start with 04 or +614. In New Zealand mobile numbers start with 02 or +642. Use the phones command to inspect the phone list for incorrect numbers. The SIM has no credit on the account, if you are using a prepay account the balance should be checked using the app provided by the Mobile Network operator and if necessary, topped up. The wrong kind of SIM is being used. If you were to put the SIM in a phone you could make a voice phone call with it. Some Data only SIMS will not work. Check with your SIM provider to confirm that it is a voice and data SIM.

The command estimates whether cellular coverage is acceptable. If messages are not sent or received reliably this may be due to: Poor connectivity to the cell tower, possibly due to range or terrain. SMS Lite antenna is obscured or enclosed diminishing receive signal strength. Antenna and cables are insecure and have been damaged. The antenna being used is inadequate for the situation. Verify all cables are secured and not subject to fretting or wind events. Elevate the antenna and place it outside. In severe cases the device will not register on the mobile network and shows an error flash code. Consider using a higher gain antenna, contact QTech for advice.

These flash codes indicate a problem with trying to initialise the modem module. Removing the lid to the device will allow the user to view the LED indicator on top of the modem module itself. These problems usually require the unit to be returned for service but there are some checks that can be done beforehand If the indicator is on or flashing then this usually (not always) indicates that the modem module is functioning. If it is flashing then the modem has actually registered on a cell tower so the fault probably lies in the interface between the daughterboard and the motherboard or with the SIM. Error Flash code 2 can be a problem with: The power to the module had failed you would not see the indicator on the modem module in that case. If there is also no indication on the status LED then it is likely a power problem. If the indicator on the module does work the voltage may be just low in which case it will need servicing. Other issues may be a hardware fault such as a dry solder joint. If the SIM is faulty or not configured correctly by the Mobile Network Operator then it may prevent communications to the modem module so it might look like a module problem when in fact it is a SIM problem. Trying using the SIM in a phone to send a SMS message, if that does not work then it is the SIM at fault not the device. Visually inspect the modem module to see that it is correctly plugged into the socket on the motherboard Error Flash code 3 (and sometimes code 2) commonly occurs when: The contacts on the SIM are dirty or the SIM is incorrectly inserted, clean the SIM with a solvent like isopropyl alcohol. Me sure the SIM is and any breakouts for the smaller SIM sizes are intact. The SIM is preventing digital communications between the modem and the main processor (daughterboard and motherboard). Try the SIM in a phone. There is a hard fault with the connections between the modem and the processor. Visually inspect the modem module to see that it is correctly plugged into the socket on the motherboard

This provides technical assistance for troubleshooting issues with the QTech SMS Lite.

Step 1 – Remove the top cover of the unit
Power down the device. The top cover is held in place using dimpled locators. The cover is “sprung” open by gently prising the lid corners up. A flat bladed screwdriver can be used to assist but avoid touching the electronics or scratching the device metalwork.

Step 2 – Insert a valid SIM card
Ensure the SIM has a valid SCA number, phone number and is known to be working (test in a phone beforehand if necessary). Insert the SIM card into the SIM socket, noting the correct orientation is observed. Bear in mind that not all SIMs can be used in all localities.

Step 3 – Power up the device to check operation
Connect the power adaptor to the unit and turn on the power. Do not touch the electronics. The device will indicate a burst of Status LED flashes on boot up then settle into a heartbeat flash (very short) every few seconds. During boot up the device may indicate an error code. If so, please note it down. As an added indication that it is working the modem LED on the modem daughterboard will slowly flash, on for 1sec off for 1sec, indicating that the device has registered on a network.

Step 4 – Send a test message
Send a test message to the device from a phone by creating a new text message to the device’s phone number: Test No PIN number is required for the test message.

Step 5 – Verify operation
If the device is operating OK the Status LED will indicate 1 short flash every two seconds. This is called the “Heartbeat” indication. When it receives the test message the Status LED will display a test pattern on the LED for a few seconds consisting of alternating short and long flashes (i.e., short flash-longer flash-gap-short flash-longer flash-gap).

You will see this pattern as many as 5 times. If the SIM is working properly the device will send a response text message “SMS Lite comms test succeeded” to the phone. When it sends this message there will also be a short burst of LED flashes to indicate that it is transmitting. If the device fails to do either or both of these, then there is a fault. If an error code is flashing, see the previous Status LED section to diagnose the fault, or contact QTech for assistance after working through the troubleshooting section below.

Step 6 – End of test
Power down and carefully replace the top lid. Then power up again.

This could mean there is a problem with the SIM operating on the network because it could receive the test message but not send a response. If the network error (transmit fault) code is displayed after the test pattern then the network could not process the response message usually for one of these reasons: There is no credit on the SIM or mobile account. The SIM is incorrectly provisioned (some data-only SIMs cannot send SMS messages)The SMS service number (SMSC) is incorrect. The mobile network is busy. The SIM can be checked in a phone by sending a message from the phone. This will usually also set up the SMSC number if it is not correctly programmed in the SIM. Make sure the message is sent via SMS and not a messaging app (which typically uses data and not SMS). If the network is busy, wait a while and try again. If the problem continues try sending a message from your phone where the SMS Lite is located. If this succeeds the network is not busy and this is not the problem. Look for other error codes being displayed on the SMS Lite status indicator. Then see below. Remove the lid on the SMS Lite and check that the LED indicator on the modem daughterboard is flashing on and off slowly. If it is not then the device has not registered on the mobile network.

If the SMS Lite was set up by someone else and they are the Master Phone (Ph1) then ask them to check that you are in the phone list or have your phone number added. After that you can use the Phones command to list the phone numbers.

Check the rest of this troubleshooting guide to make sure it is not a SIM or coverage issue. Use the Phones command to check your phone is in the list, note which slot number it is (1 to 8). Use the Inputs command to check that you phone slot number (1 to 8) is registered to receive messages from the input. Check the escalation time using the status command to see how long you should expect to wait in the escalation order. If the escalation time is 60 minutes and you are last in a full list of 8 phones you could be waiting 8 hours before getting a message. Try setting the escalation time to a shorter time to check that alarms are going out before setting it to a long time if you normally want a long escalation time delay.

The mobile network has rejected a message being sent by the device. This is primarily due to an incorrect phone number programmed into the Phone List. The Message will only ever be sent to Ph1 (the Master Phone). Use the phones command to list the phones. Try changing numbers to international format (+<Country Code, e.g. +61 for Australia)Look for numbers that are too long or short (no more than 13 digits including the country code prefix)Verify the phone numbers by sending them an SMS message from your phone in case the number is disconnected or not recognised.

The SMS Lite has a status LED, labelled ‘Link’ located next to the antenna connection.

The SMS Lite status LED indicates these error codes to help identify issues:

Error Code – 2 Flashes – indicates the Modem will not power up.
This error code requires the SMS Lite be returned to QTech for service.

Error Code – 3 Flashes – indicates the Modem will not respond to commands.
This error code requires the SMS Lite be returned to QTech for service.

Error Code – 4 Flashes – indicates the SIM card is not inserted.
This error code may be fixed by checking the SIM card inside the SMS Lite.

Error Code – 5 Flashes – indicates the SMS Lite is not registered to the cellular network.
Normally caused by a weak cellular signal and may be fixed by using a higher gain antenna.

Error Code – 6 Flashes – indicates the cellular operator is not supported by the SMS Lite.
This error code may occur in some overseas locations.

Error Code – 7 Flashes – indicates the SIM card is currently busy.
This can occur briefly during the initialisation phase after the SMS Lite is powered up.
This error code may occur if the SIM card is not compatible with the SMS Lite.

Network Error Code – 3 Slow Flashes – an error code has been received from the phone network.
Indicates the SMS Lite tried to send an SMS but received an error code back from the phone network. Likely causes are having no credit on the SIM card or the cell tower being busy (no network availability) or invalid phone number for the SMS message recipient.

Status Indications

The SMS Lite status LED indicates these status information and events:

Heartbeat – 1 short flash every two seconds – OK – SMS Lite is connected to the cellular network.

Power Up – 5 slow flashes – displayed when the SMS Lite powers up.

Transmit OK – 5 short flashes – shows the SMS Lite successfully sent an SMS.

Transmit Fault – 3 long flashes – shows the SMS Lite tried to send but there was a problem.

If the info command works but the phones command does not then the user’s phone has not been added to the device phone list. Refer to the section “additional configuration” to add the users phone number to the list. If the user’s phone is in the phone list but only some messages are processed then check that the heartbeat flash indication is normally being displayed and that the device has powered up correctly. The problem may also occur if there is a (temporary) network delay in delivering messages across the mobile network. Insert the device SIM in a phone and send SMS messages to/from it with another phone. All messages should be delivered in both directions in a timely manner. If not then it may be a network issue, try again later. If the problem persists then the SIM may not be correctly configured for the network, contact the mobile network operator for assistance. The SIM may be configured as “DATA ONLY” SIM and not configured for SMS messages. Check with the Mobile Network Operator and always use SIMS that are configured for SMS messages up to 160 characters in length with no constraints on delivery quality of service.

The message is normally sent whenever the unit is repowered to PH1. If it is not received: Ensure that the master phone PH1 has been programmed by sending the Phones command from the master phone to the unit Ensure that the sim is correctly inserted and that the sim contacts are clean and clear. Check that there is sufficient account balance or credit in the SIM if a prepay SIM is being used. If necessary, check by putting the SIM in a phone and sending a phone-to-phone SMS message. Check that the SIM is registering on the network. Check that the correct power supply and voltages are present to power up the device. The heartbeat status indication should be flashing on the status LED. If not then check the fuse.

This can occur on inputs that need “switch debounce” to prevent them chattering causing several messages to be sent. Increase the input debounce time for the inputs using the debounce command. Note. It is recommended that the debounce be configured as part of the initial setup before assigning names to inputs and outputs.

If there are no phones explicitly programmed for an input (see configuration) then when the input changes state the notification is sent to all phones in the phone book in the order PH1 to PH8 (whichever have a phone number associated).

Check for a power failure or blown fuse. Check that the SIM account is in Credit. Remove the SIM and try it in a phone and clear or delete any SMS messages (especially network generated messages.

This usually means the master phone number has been programmed with an invalid number. Try again and do not forget to use the correct PIN number and terminate the command with a full stop (dot). One may also see the network error code (3 long flashes) if the any of the programmed phone numbers are incorrect and the device is trying to message them.

If the error code is replaced by the heartbeat indication (short flash every few seconds) then the device is in its normally operating mode and is registered on the mobile network. The typical boot sequence when the device starts is as follows: The device will turn the status LED on then flash briefly with a number of flashes (potentially error code 7 indicating the device is busy while starting up). Or the status LED may be off for approximately 20s.The device then attempts to register on the mobile network and may display error code 5 whilst waiting to register, once registered and initialisation completed the device should settle into the heartbeat LED indication. If an error code is repeatedly displayed, then this is the code that should be reported to QTech. Carefully note the actions of the status LED as it powers up and count the number of flashes in an error code when it is displayed, report this code to QTech for further support. If the unit is stuck, flashing Error code 7, the SIM card may not compatible with the SMS Lite, or incorrectly provisioned, contact QTech for assistance. See also below for troubleshooting specific error codes.

This could be due to a blown fuse or the device is in an error state. Repower the device and look for the power up indication (5 flashes) within about 30s. If the status LED is not flashing at all then remove the lid and look on the modem module daughterboard for an indicator on or flashing. If there are not indicators on at all on the module daughterboard check the fuse and check that the power supply does not exceed the rated input voltage for the device. If the module LED is on solid but not flashing but then turns off then the device cannot register the SIM on the mobile network (see below). If the device powers on OK and shows the power up indication but nothing else then try another SIM that is known to be working or try the SIM in a phone.

This means the device can neither receive nor transmit test messages. The SMS Lite must be running a recent version of the firmware to process the test message. If the device was purchased prior to June 2019 then try programming the master phone number then sending the info command. If that responds then the SMS Lite is receiving and sending SMS messages. Stand near the device and check that you have reasonable network coverage (a few bars) on a mobile phone. Check all connections to the antenna are firm and that the antenna is in an open area away from or not enclosed in metal objects. Avoid long antenna cables (over 5m) and ensure low-loss coaxial cable is being used. If you are unsure about cellular coverage or antenna performance in rural areas, try setting up the SMS Lite in a location with known good cell coverage and check operations.

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please email the sales team at sales@datran.com.au or visit the DATRAN Australia website.

The “standard” larger size SIM is used in both the SMS Lite and SMS Controller. Do not pop the smaller sizes out of the plastic holder they come in.

The SIM card must also support sending SMS/text messages – do not attempt to use “data only” SIM cards.

Please mention this to your chosen Telco when choosing the SIM card and plan. You need a plan that supports traditional SMS/voice not a data only/APN type.

Using Interface relays for the SMS Lite (or WP2P systems) has several advantages, including high voltage switching and easier serviceability.

The output relays of the SMS Lite controller are rated at a maximum of 32V DC and 2A. You can switch high voltage and high current devices using a WP2P or SMS Lite, by using low cost interface relays.

The existing DC supply to the SMS Lite (or WP2P) can be used to control the relay, but a separate DC supply (such as a 24V DC automation supply in the switchboard) can also be used.

Using the SMS Lite DC Supply

Using a Separate 24V DC Supply

Please the SMS Lite and Digital WP2P use either a 12V or 24V DC supply but remember that the Analogue WP2P uses a 12V DC supply only.

There are many interface relays suitable for interfacing with the SMS Lite and WP2P systems, your installer or integrator will be able to help.

Warning – Do not directly connect any modules to 220V AC voltage. The New Zealand and Australian wiring regulations require that any wiring in excess of 32 volts must be carried out or be certified by a registered electrician. Consult your local electrical installer for further guidance.

Setting up the SMS Lite is straight forward, please watch this short video for a demonstration.

Please watch this short video to see how to configure the SMS Lite.

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

Previously both the SMS Lite and SMS Controller supported texting “BAL” to get your current pre pay SIM card balance in NZ.

However, the Telco’s now provide a more convenient app and online capability to check account balances for both pre pay and on contract accounts.

Please use the telco’s app to check SIM card balances.

We have now discontinued this feature in SMS Lite firmware v4.10.

Neither the SMS Lite nor SMS Controller account balance feature works in Australia.

Simply text “status” to the SMS Lite – the reply text will contain the battery voltage and the value of all the inputs and outputs.

Further details are in the user guide.

Do not use spaces in the SMS Lite naming convention for the Site Name, Inputs or Outputs.

For example, “Back Gate” should read “BackGate” and “High Level” should read “HighLvl”.
Remember to keep the names less than 8 characters long.

Use only alphanumeric characters, avoid punctuation and special characters

Keep all names as short as practicable.

Do not use reserved keywords in names. ON, OFF, NAME, PHONE, SITE, DEBOUNCE, DEFAULTS, OK, BUSY, PULSE , STATUS, BAL, STATS,  INFO, INPUTS, OUTPUTS must all be avoided.

Always check the spelling in the message you sent.

Further details are in the user guide.

The SMS Lite has been used many times to remotely start generator at holiday homes etc by simply sending a text message.

This application note details some useful advice and considerations.

DATRAN Alarms are typically sent via the Datashed SMS Gateway web service or via a dedicated modem attached to the DATRAN Base Station Server operating the DATRAN SMS Direct Service

This application note shows you how to force DATRAN to use SMS Direct if Datashed is unavailable.

Should a future event cause Datashed to be temporarily unavailable, switching DATRAN to process alarms via SMS Direct is our recommended first step.

This will help make sure crucial system alarms get to the relevant staff in a timely manner.

These steps also need to be documented into your local operational procedures.

This second application note details how to use DATRAN Supervisor to control the functionality and easily test the SMS message delivery systems.

These documents are intended for experienced administrators who are familiar with configuring DATRAN using DATRAN Browser.

Please click here for the printable reference cards with the query and command format,

In the following examples the topic name is “Control” and 3 items named
“reservoirlevel”,”pump\runhours” and “pumpreset”
Query Command:
Issuing a query will result in a single message returned with the topic, item and current value.
Standard Wildcard
q.control:reservoirlevel q.c:rI
q.control:pump.runhours Q.c:p.s

Set Command:

After issuing a set command, acknowledge the confirmation message with a empty message.

Standard Wildcard s.control:pumpreset=1 s.c:put=1 s.control:pumpreset=0 s.c:pu*t=0

Register Command:
Issuing a register command will result in a single message returned with the topic, item and current value. Now every time this item’s value changes a new message will be sent.
r.control:reservoirlevel

Cancel Command:
Issuing a cancel command will result in
register point being unregistered. Now
when the item’s value changes no
message will be sent.
c.control:reservoirlevel

There are a few requirements to consider before purchasing a new server. Please read this application note for further details.

Importantly, DATRAN no longer supports Windows 7 and Microsoft’s support for Windows 10 is ending soon.

If you are planning a server migration or upgrade, please read this article and get in touch with techsupport early in the project.

This application note explains what is needed in DATRAN to use the powerful RTU datalogging ability of the XL4 Plus RTU.

This guide is for expert users who need to know the SQL table layout and content.

This guide shows you what template reports DATRAN Reporting comes with. These templates give you some “out of the box” functionality and provide a solid base for developing your own reports. It also details the SQL queries that are performed.

Windows 10 user privileges and some IT policies can affect the successful licensing of DATRAN Trending.

If you encounter problems please read these tips or get your network administrator to contact us for further technical support.

1. Install the app with the installer
   a. make sure windows has .NET 2-3.5 turned on in windows features.
   b. Use domain administrative privileges if you are on a domain (preferred but may not be mandatory)
   c. Install with right click run as administrator
   d. The actual user will run with their account login and this should have local admin rights or at least be able to modify the registry
2. Launch The app
   a. It will start by taking you to the data link properties dialogue and you can fill in the details as above then test the connection
   b. If the connection fails then the account info for SQL server is not correct. It may throw an error like “… is not a valid DATRAN database” or “… can’t connect”.
   c. Be careful with spelling there are many things in DATRAN products that are case sensitive such as Computer names, database names, account names though sometimes they are not case sensitive, it is hard to tell and varies across our products do to be on the safe side try to keep to exact spelling with case sensitivity
   d. Once you click ok it should present the data on the screen from the database but you will get a message to say its unlicensed on new installs
   e. If it throws the error even after the test connection passes then it is probably because there is a problem with the licensing. This can be infuriating because the app crashes out if it cant switch to the database that you have chosen. You are forced to exit the app and modify the registry then try reinstalling the app again.
3. Apply the license key
   a. Under the help menu, get a license from us based on the drive vol id
   b. Enter it in and the warning notices should go
   c. To be sure exit log out of the PC and log back in as the user but then launch Trending with these new credentials. If the license key does not seem to have stuck it should be entered manually
   d. If you try to switch the database and it throws the error “… is not a valid datran database” then try entering the license key manually in the registry.
   e. On windows 10 machines the license is held under the CURRENT_USER in the registry so the license has to be reapplied (running the app as administrator) each time someone new logs in. Sometimes this can be avoided by placing the license under LOCAL_MACHINE in the registry especially on domains.
   f. Once you can renter the app each time without having to enter the license then you out to be able to switch databases at will.

DATRAN Trending is licensed to the HDD volume of the PC. Please read this application note for further details.

Recently the Apache Foundation released an emergency update for a critical zero-day vulnerability in Log4j, a logging tool included in almost every Java application.
The issue was published in the Common Vulnerabilities and Exposures (CVE) database as CVE-2021-44228.

This vulnerability does not affect DATRAN™ software because the application suite and services are not built on Java Technology.

This vulnerability does not affect Datashed software.

If you have any additional questions or concerns, please contact techsupport@qtech.co.nz.

QTech Workbench is compatible with Windows 10 but if you are installing a Workbench on a fresh Windows 10 machine, please check the .NET status first.

From Control Panel, select Programs and Turn Windows Features On or Off. Ensure that the .NET 3.5 option is selected as well as the current .NET4.xx.

In this example, .NET 4.8 is already enabled on the computer but trying to install Workbench would result in this pop up:

Please download the Workbench installer without the .NET framework for Windows 10 machines which have a .NET4.xx already enabled.

This is done in the TCP Server. Please read this application note for more details.

Yes. DATRAN supports many communication options including Ethernet radios, digital radios, and traditional analogue radios.
Digital radios offer many benefits for your SCADA and telemetry network, most importantly is the data throughput (bandwidth) and transmission speed.
While QTech does not supply Ethernet and Digital radios, many DATRAN systems have converted to them supplied from specialist communication providers.

The communication medium is a crucial aspect of all modern networks, and it is easy to overlook the importance, especially as systems are expanded over time without considering the impact of adding more sites, more I/O and more data logging.
Large “data hungry” sites, such as Water Treatment plants performing drinking water standards logging etc, are prime candidates to be transitioned on to a new digital radio network. This has the added benefit of freeing up capacity on the existing radio network, extending its future use and long-term value to you.
The latest generation of DATRAN XL4 Plus RTUs are the recommended starting point for high-speed digital radio networks. The XL4 Plus has an Ethernet port and two RS232 ports for maximum flexibility when implementing high speed communications.

Existing XL4 RTU can also be cost effectively upgraded to release the benefits of the XL4 Plus RTU.

There are several important aspects to consider when restarting and checking the server.

Please read this application note.

When an update of DATRAN VI software is released, it provides a cumulative update of one or more DATRAN Services. The release is provided with a release notice which the customer Asset/Engineering managers should review to identify which of the services or software components have changed that might affect their system.

Please click here for more on the FAQ page. 

It is tested with a system which is up to date with the latest relevant Windows patches at that time.  In most systems, DATRAN VI software works in conjunction with MS SQL Server, which is not a QTech product.
 
Should changes be made to the SQL Server on site you must consider the impact on DATRAN VI (and vice versa).  Currently we test with the 2019 edition of MS SQL Server and we suggest that if the customer upgrades SQL server, they check in with us.
 
The following is highly recommended:

• Take note when Windows/Service updates are done (especially ones which are sometimes done in the background)
  i.e. changes to Security (domain) policies has an impact on how operators access critical data from the SCADA Software and these are often done automatically.
• Ensure that hardware in the field is also kept up to date with the latest hardware and firmware versions.  Not only does this ensure that the end hardware has all the latest features and updates available for the end client to stay up to date with the latest standards, but it also ensures that equipment is on par with software updates at the base station.
• Upgrades to Server hardware and/or software should be done between Monday-Thursday, preferably in the mornings. The golden rule of thumb is to never do any changes on either Fridays, just before public holidays or over the Christmas Period.

If you need more information or want to discuss upgrade paths, please get in touch now.

Custom alarms is a powerful feature of Supervisor – please click here for detail in Supervisor v3.64 application note.

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please email the sales team at sales@datran.com.au or visit the DATRAN Australia website.

Updating the XL4 Plus RTU firmware via USB. Please read the XL4 Plus RTU User manual before starting.

A short video showing how to perform the update is available on the QTech YouTube channel – click here to watch.

Equipment required:

• XL4 Plus RTU
• DC Power supply
• USB cable (Type A-B)
• USB drive (formatted as FAT 32) containing both the Q04 Plus Application firmware file (.elf) and the MD5 validation file (.md5) at the root level of the USB drive. The .elf and .md5 files are available for SMA holders to download from our website.

Please get in touch with us if you are upgrading from an XL4 to XL4 Plus RTU. This is a more involved process defined in this application note.

Version 7.18 firmware and it’s Bootloader v3.04 are key parts of the massive DATRAN data project, setting new performance standards for DATRAN.

Upgrading to v7.18 follows the same general Workbench process defined here and on this YouTube video.

However, please read this application note carefully as it is specific to the v7.18 upgrade.

Remember the bootloader must be upgraded before the firmware.

Upgrading an XL4 to an XL4 Plus involves upgrading the Q04 processor firmware to Q04 Plus.

This application note guides you through the upgrade procedure.

Once upgraded, subsequent firmware updates are via USB as per the XL4 Plus RTU.

In most cases an XL4 Plus RTU can be directly substituted for an XL4 RTU.

However, there are some exceptions where changes are needed to take advantage of all the new features, such as Modbus Slave and Extended Point Count. Please contact techsupport for more information.

If your XL4 Plus RTU shows “????” in Workbench, please read this short application note.

Workbench v2.10 and XL4 Plus firmware v7.17 or later are needed.

Existing logged data in a DATRAN XL4 Plus RTU can be recovered and integrated into the existing DATRAN database.

This is useful if the usual base comms is not available for an extended period.

The data recovery process involves:

You will need the latest QTech Workbench, DATRAN Database Import Utility and the logon credentials to the SQL database.

Please refer to the DATRAN Database Import Utility user manual for more details.

This application note provides details how to set up the powerful “store and forward” and “master slave” options for the XL4 Plus RTU.

There are two common ways of wiring the DATRAN XL4 Plus and Tait radio. Please click here for details.

DATRAN RTUs can interface via DF1 (and Modbus). DF1 protocol interface details are in this application note. Considerations are also provided for when you are upgrading from the older Q03 implementation of DF1.

This wiring diagram shows the pin out required for the Micrologix PLC:

The Q71B modem provides the 1200bps analogue radio interface for DATRAN RTUs and Base Stations.

There are many interface cable option, detailed in this document.

Please remember that the Base modem is not interchangeable with the RTU modem unless the jumper settings and serial cable are changed.

This is detailed in the user manual.

Yes. DATRAN supports many communication options including Ethernet radios, digital radios, and traditional analogue radios.
Digital radios offer many benefits for your SCADA and telemetry network, most importantly is the data throughput (bandwidth) and transmission speed.
While QTech does not supply Ethernet and Digital radios, many DATRAN systems have converted to them supplied from specialist communication providers.

The communication medium is a crucial aspect of all modern networks, and it is easy to overlook the importance, especially as systems are expanded over time without considering the impact of adding more sites, more I/O and more data logging.
Large “data hungry” sites, such as Water Treatment plants performing drinking water standards logging etc, are prime candidates to be transitioned on to a new digital radio network. This has the added benefit of freeing up capacity on the existing radio network, extending its future use and long-term value to you.
The latest generation of DATRAN XL4 Plus RTUs are the recommended starting point for high-speed digital radio networks. The XL4 Plus has an Ethernet port and two RS232 ports for maximum flexibility when implementing high speed communications.

Existing XL4 RTU can also be cost effectively upgraded to release the benefits of the XL4 Plus RTU.