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Support and FAQ

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solution

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solution

Experts in Telemetry, SCADA, Remote Monitoring and Data Recording Solutions.

Product Support, FAQ, Help, Training Videos and Application Notes

Please click the product category you are searching for help on, or type your search (eg "XL4 firmware" or "SMS" in the search bar below: 

Wireless Point to Points WP2P - Click here for Help and FAQ

The Q48-P2P system controls the state of the outputs if the radio link is interrupted (comms failure). Normally, if a comms fail happens the modules retain their last known state (eg if an output is on, it will remain on during a comms fail). However, this does not suit some applications.

A factory configuration option is available called “failsafe” which can be be requested at time of order.

Using the failsafe feature, the digital outputs will all switch off for the duration of the comms fail. Similarly, the analogue output signals will go to 0mA.

Please refer to the user manual for further details on both failsafe and how long a comms failure takes to establish.

Note – the Q48-P2P failsafe is subtly different to the QTech WP2P systems, please be mindful of this if you are familiar with our WP2P systems.

Using Interface relays for WP2P or SMS Lite systems has several advantages, including high voltage switching and easier serviceability. The output relays of the WP2P and SMS Lite controller are rated at a maximum of 32V DC and 2A. You can switch high voltage and high current devices using a WP2P or SMS Lite, by using low cost interface relays.

The existing DC supply to the WP2P or SMS Lite can be used to control the relay, but a separate DC supply (such as a 24V DC automation supply in the switchboard) can also be used.

Using the WP2P or SMS Lite DC Supply

WP2P-DA 12V Interface Relay

Using a Separate 24V DC Supply

WP2P-DA 24V Interface Relay

Please remember that the Analogue WP2P uses a 12V DC supply – the Digital WP2P/SMS Lite uses either a 12V or 24V DC supply.

There are many interface relays suitable for interfacing with the WP2P systems, you installer or integrator will be able to help.

Warning – Do not directly connect any modules to 220V AC voltage. The New Zealand and Australian wiring regulations require that any wiring in excess of 32 volts must be carried out or be certified by a registered electrician. Consult your local electrical installer for further guidance.

The QTech latching relay interface module (LSD01) allows you to control latching relay devices from a WP2P (or Multi Point Controller) digital output.

This module is ideal for controlling popular irrigation solenoids from Burmad, Baccara etc. which are two wire, magnetically latching single coil devices, where the polarity is changed to toggle the state. The design is optimised for the Baccara G7 solenoid but is compatible with others with the same 12V 4 Ohm electrical specification.

WP2P Modules can be custom configured to give a powerful star configuration as below:

WP2P Star System

Please click here for more details or contact QTech for ordering details.

The WP2P modules have a configurable “failsafe” option to best suit the application.

Upon radio link failure, the WP2P relay outputs can be configured to remain in the current state or return to the off state.

Further details are in the user manual and this output hold feature is one of the major changes introduced in the “revision E” generation product.

The WP2P modules have two status LEDs that indicate the following functions:

STAT Indicator
The STAT Indicator LED shows the current operational status of the device. It provides a heartbeat indication
that the device is operating OK or it displays a coded error indication for faults.
Faults may be latched so that the device remains indicating an error condition even if the fault has been
removed. In this way the device can be reviewed at a later time to show that a problem had occurred.
Pressing the mode switch briefly will clear the error condition indication on the STAT LED. If the fault is still
present then the STAT LED will redisplay the error condition.
Code Meaning
1 short flash, 2s interval Normal operating mode, Processor running, no active errors
2 short flashes, 2s interval Unspecified intermittent communications fault. A communications failure as
occurred recently.
~4 Short flashes on power up Indicates the device booting after power up or watchdog reset. LED should
usually then display normal operating mode indication.


LINK Status Indicator
WP2P modules have a Link Status LED which is located next to the power connector.
This is to assist with site diagnostics and checking by indicating the state of the communications link between
pairs of WP2P modules.
The Link light functions as follows:

OFF – Module failure, no power, fuse blown, circuit failure, etc.

SLOW FLASH – Module functioning but no communication with its partner module.

ON – Healthy wireless communications. The LED will briefly flicker each time it receives messages from the other WP2P module.


Link Status indicator is based on the “keep-alive” message the WP2P modules send if it has been longer than 30
seconds since they last sent a message. Therefore, if one of the modules is turned off, it will take no longer than
30 seconds for the other module to detect that the link is down and begin flashing the Link Status LED. If the
connected I/O is changing more frequently than once every 30 seconds, then they don’t need to send keep-alive
messages.

Line of Sight (LOS) is really important for all radio systems, including the QTech WP2P. Please watch this short video to understand more as achieving clear LOS will give the most reliable system performance

Selecting the correct antenna is important as it is the “eyes and ears” of the system. Please watch this short video to help your selection.

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

The WP2P repeater allows you to increase the range and “see” around obstacles – please watch this short video.

Wireless point to point WP2P repeater
Wireless point to point WP2P repeater

Please click on this link to the training video

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please contact Ross Gregory on ross.gregory@datran.com.au

SMS Lite & SMS Controller - Click here for Help and FAQ

The SMS Lite has been used many times to remotely start generator at holiday homes etc by simply sending a text message.

This application note details some useful advice and considerations.

If you are having trouble, the first step is to text “Test” to the SMS Lite. This will confirm you have a connection.

The following steps will also help:

A) Make sure you have reception bars on your phone in the same place as the
device in case there is a network coverage issue.

B) Check the account balance for the SIM card (phone number) is not $0.

C) Make sure when you power up the device you see the heartbeat indication. If you
see nothing on the LED after the initial boot sequence of flashes then inspect the LED
on the modem board. If there is no indication on the modem board then the device has
not registered on the network. If you see a periodic slow on-off of the LED then it
appears to have registered but if the main board LED is solid on or off then there is a
fault on the device and it may need reprogramming with firmware. Also see
troubleshooting tip (I).

D) If the test message results in the LED test pattern displayed this means that the
device is successfully registered on the mobile network and is receiving messages.

E) If the test message displays the test pattern but a test response message is not
received by the phone this means there is a problem with the device on the network. It
could be an incorrect SCA service number, incorrectly provisioned SIM, issue with
account balance or other error. The user should contact the SIM provider to check that
the SIM is correctly provisioned. Alternatively, the SIM can be checked in a phone by
sending a message from the phone. Also, double check that the LED in the modem
daughterboard is flashing on and off slowly.

F) If the test pattern is not displayed this means that the device may not be
registered on the network or there is a lack of coverage or network unavailability or that
the network does not offer coverage in the frequency band classes supported by the
device hardware. If the SIM works correctly in a phone then the issue may be one of
frequency band operation. Contact QTech for assistance.

G) If the device appears to be operating normally and you have programmed it with
a valid phone number in the address book to receive alarm notifications then ensure
that you do not receive the transmit fault indication (three long flashes). This usually
indicates that the programmed phone number in the address book is incorrect. It can
also indicate that there is a problem with network availability.

H) If the device appears to be operating normally but inserting a SIM from a new
provider has caused it to stop, then using the old SIM, send the INFO command to
obtain the firmware version number and note the response. The firmware may require
updating in order to support the new SIM. Contact QTech for assistance.

I) If the device apparently suddenly stops working or does not work properly after
the device has been powered up after a sustained period of being off, or if it has been
used extensively in a phone before use in an SMS Lite, then it may have received
network generated txt messages that it is unable to process. Try removing the SIM and
placing it in a phone then clear all new messages and also clear any old messages that
may be stored on the SIM then replace the SIM into the SMS Lite and power it up. This
issue might also be resolved by upgrading to the latest version of firmware.

Do not use a space in the SMS Lite naming convention for the Site Name, Inputs or Outputs i.e. “Back Gate” should read “BackGate” and “High Lvl” should read “HighLvl”.
Remember to keep the names less than 8 characters long.

Further details are in the quick start guide.

Simply text “status” to the SMS Lite – the reply text will contain the battery voltage and the value of all the inputs and outputs. More details are in the user guide, extract below:

The “standard” larger size SIM is used in both the SMS Lite and SMS Controller. Don’t pop the smaller sizes out of the plastic holder they come in.

SIM card sizes

QTech offer a range of suitable power supplies and plug packs for our solutions. Please watch this short video for guidance on which power supply to select.

Setting up the SMS Lite is straight forward, please watch this short video for a demonstration.

Please watch this short video to see how to configure the SMS Lite.

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please contact Ross Gregory on ross.gregory@datran.com.au

DATRAN VI SCADA Software - Click here for Help and FAQ

This guide shows you what template reports DATRAN Reporting comes with. These templates give you some “out of the box” functionality and provide a solid base for developing your own reports. It also details the SQL queries that are performed.

Windows 10 user privileges and some IT policies can affect the successful licensing of DATRAN Trending.

If you encounter problems please read these tips or get your network administrator to contact us for further technical support.

  1. Install the app with the installer
    a. make sure windows has .NET 2-3.5 turned on in windows features.
    b. Use domain administrative privileges if you are on a domain (preferred but may not be mandatory)
    c. Install with right click run as administrator
    d. The actual user will run with their account login and this should have local admin rights or at least be able to modify the registry
  2. Launch The app
    a. It will start by taking you to the data link properties dialogue and you can fill in the details as above then test the connection
    b. If the connection fails then the account info for SQL server is not correct. It may throw an error like “… is not a valid DATRAN database” or “… can’t connect”.
    c. Be careful with spelling there are many things in DATRAN products that are case sensitive such as Computer names, database names, account names though sometimes they are not case sensitive, it is hard to tell and varies across our products do to be on the safe side try to keep to exact spelling with case sensitivity
    d. Once you click ok it should present the data on the screen from the database but you will get a message to say its unlicensed on new installs
    e. If it throws the error even after the test connection passes then it is probably because there is a problem with the licensing. This can be infuriating because the app crashes out if it cant switch to the database that you have chosen. You are forced to exit the app and modify the registry then try reinstalling the app again.
  3. Apply the license key
    a. Under the help menu, get a license from us based on the drive vol id
    b. Enter it in and the warning notices should go
    c. To be sure exit log out of the PC and log back in as the user but then launch Trending with these new credentials. If the license key does not seem to have stuck it should be entered manually
    d. If you try to switch the database and it throws the error “… is not a valid datran database” then try entering the license key manually in the registry.
    e. On windows 10 machines the license is held under the CURRENT_USER in the registry so the license has to be reapplied (running the app as administrator) each time someone new logs in. Sometimes this can be avoided by placing the license under LOCAL_MACHINE in the registry especially on domains.
    f. Once you can renter the app each time without having to enter the license then you out to be able to switch databases at will.

Recently the Apache Foundation released an emergency update for a critical zero-day vulnerability in Log4j, a logging tool included in almost every Java application.
The issue was published in the Common Vulnerabilities and Exposures (CVE) database as CVE-2021-44228.

This vulnerability does not affect DATRAN™ software because the application suite and services are not built on Java Technology.

This vulnerability does not affect Datashed software.

If you have any additional questions or concerns, please contact techsupport@qtech.co.nz.

Yes. DATRAN supports many communication options including Ethernet radios, digital radios, and traditional analogue radios.
Digital radios offer many benefits for your SCADA and telemetry network, most importantly is the data throughput (bandwidth) and transmission speed.
While QTech does not supply Ethernet and Digital radios, many DATRAN systems have converted to them supplied from specialist communication providers.

The communication medium is a crucial aspect of all modern networks, and it is easy to overlook the importance, especially as systems are expanded over time without considering the impact of adding more sites, more I/O and more data logging.
Large “data hungry” sites, such as Water Treatment plants performing drinking water standards logging etc, are prime candidates to be transitioned on to a new digital radio network. This has the added benefit of freeing up capacity on the existing radio network, extending its future use and long-term value to you.
The latest generation of DATRAN XL4 Plus RTUs are the recommended starting point for high-speed digital radio networks. The XL4 Plus has an Ethernet port and two RS232 ports for maximum flexibility when implementing high speed communications.

Existing XL4 RTU can also be cost effectively upgraded to release the benefits of the XL4 Plus RTU.

QTech Workbench is compatible with Windows 10 but if you are installing a Workbench on a fresh Windows 10 machine, please check the .NET status first.

From Control Panel, select Programs and Turn Windows Features On or Off. Ensure that the .NET 3.5 option is selected as well as the current .NET4.xx.

In this example, .NET 4.8 is already enabled on the computer but trying to install Workbench would result in this pop up:

Please download the Workbench installer without the .NET framework for Windows 10 machines which have a .NET4.xx already enabled.

Please click here for the printable reference cards with the query and command format,

In the following examples the topic name is “Control” and 3 items named
“reservoirlevel”,”pump\runhours” and “pumpreset”
Query Command:
Issuing a query will result in a single message returned with the topic, item and current value.
Standard Wildcard
q.control:reservoirlevel q.c:rI
q.control:pump.runhours Q.c:p.s

Set Command:

After issuing a set command, acknowledge the confirmation message with a empty message.

Standard Wildcard s.control:pumpreset=1 s.c:put=1 s.control:pumpreset=0 s.c:pu*t=0

Register Command:
Issuing a register command will result in a single message returned with the topic, item and current value. Now every time this item’s value changes a new message will be sent.
r.control:reservoirlevel


Cancel Command:
Issuing a cancel command will result in
register point being unregistered. Now
when the item’s value changes no
message will be sent.
c.control:reservoirlevel

Custom alarms is a powerful feature of Supervisor – please click here for detail in Supervisor v3.64 application note.

This is done in the TCP Server. Please read this application note for more details.

DATRAN Trending is licensed to the HDD volume of the PC. Please read this application note for further details.

There are a few requirements to consider before purchasing a new server. Please read this application note for further details.

There are several important aspects to consider when restarting and checking the server.

Please read this application note.

When an update of DATRAN VI software is released, it provides a cumulative update of one or more DATRAN Services. The release is provided with a release notice which the customer Asset/Engineering managers should review to identify which of the services or software components have changed that might affect their system.

Please click here for more on the FAQ page. 

It is tested with a system which is up to date with the latest relevant Windows patches at that time.  In most systems, DATRAN VI software works in conjunction with MS SQL Server, which is not a QTech product.
 
Should changes be made to the SQL Server on site you must consider the impact on DATRAN VI (and vice versa).  Currently we test with the 2019 edition of MS SQL Server and we suggest that if the customer upgrades SQL server, they check in with us.
 
The following is highly recommended:

  • Take note when Windows/Service updates are done (especially ones which are sometimes done in the background)
    i.e. changes to Security (domain) policies has an impact on how operators access critical data from the SCADA Software and these are often done automatically.
  • Ensure that hardware in the field is also kept up to date with the latest hardware and firmware versions.  Not only does this ensure that the end hardware has all the latest features and updates available for the end client to stay up to date with the latest standards, but it also ensures that equipment is on par with software updates at the base station.
  • Upgrades to Server hardware and/or software should be done between Monday-Thursday, preferably in the mornings. The golden rule of thumb is to never do any changes on either Fridays, just before public holidays or over the Christmas Period.

If you need more information or want to discuss upgrade paths, please get in touch now.

DATRAN Telemetry Hardware - Click here for Help and FAQ

The Q71B modem provides the 1200bps analogue radio interface for DATRAN RTUs and Base Stations.

There are many interface cable option, detailed in this document.

Please remember that the Base modem is not interchangeable with the RTU modem unless the jumper settings and serial cable are changed.

This is detailed in the user manual.

Q71 Modem Layouts

Yes. DATRAN supports many communication options including Ethernet radios, digital radios, and traditional analogue radios.
Digital radios offer many benefits for your SCADA and telemetry network, most importantly is the data throughput (bandwidth) and transmission speed.
While QTech does not supply Ethernet and Digital radios, many DATRAN systems have converted to them supplied from specialist communication providers.

The communication medium is a crucial aspect of all modern networks, and it is easy to overlook the importance, especially as systems are expanded over time without considering the impact of adding more sites, more I/O and more data logging.
Large “data hungry” sites, such as Water Treatment plants performing drinking water standards logging etc, are prime candidates to be transitioned on to a new digital radio network. This has the added benefit of freeing up capacity on the existing radio network, extending its future use and long-term value to you.
The latest generation of DATRAN XL4 Plus RTUs are the recommended starting point for high-speed digital radio networks. The XL4 Plus has an Ethernet port and two RS232 ports for maximum flexibility when implementing high speed communications.

Existing XL4 RTU can also be cost effectively upgraded to release the benefits of the XL4 Plus RTU.

Updating the Q04 Plus firmware in an XL4 Plus RTU is via USB. Please read the XL4 Plus RTU User manual before starting the process below:

Equipment required:

  • XL4 Plus RTU
  • DC Power supply and cable
  • USB drive (formatted as FAT 32) containing both the Q04 Plus Application firmware file (.elf) and the MD5 validation file (.md5) at the root level of the USB drive. The .elf and .md5 files are distributed by QTech.
StepProcedureNote
1Disconnect power from the RTUAlso disconnect all the I/O and communication devices from the RTU.  
2Insert the USB drive  USB drive must contain the .elf and md5 files at the root level.  
3Power up the RTUThe RTU will detect the USB drive and automatically load the new firmware. Do not remove power from the RTU during this programming process.  
4Watch the status LEDsThe status LEDs will flash in sequence to indicate programming is in progress.  
5Wait until the OK indicator LED slow flashesThis indicates the firmware update is now complete.  
6Remove the USB driveImportant. Do not leave the USB drive in the socket after upgrading is complete. Otherwise, the next time the RTU reboots it will reload the new firmware again.

Please get in touch with us if you are upgrading from an XL4 to XL4 Plus RTU. This is a more complex procedure defined in this application note.

There are two common ways of wiring the DATRAN XL4 Plus and Tait radio. Please click here for details.

DATRAN RTUs can interface via DF1 (and Modbus). Details are in this application note.

Yes they are. DATRAN Australia Pty Ltd was formed to actively supply, promote and implement the tried and proven telemetry products into Australia and the surrounding markets.

Please contact Ross Gregory on ross.gregory@datran.com.au

DATRAN Application Notes

Application notes cover advanced technical use cases and provide specific configuration examples for DATRAN VI SCADA software and DATRAN telemetry hardware.

Please click here for all available application notes or click here to contact Tech Support.

 

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