I am not getting SMS alarm messages when an input turns on

Check the rest of this troubleshooting guide to make sure it is not a SIM or coverage issue. Use the Phones command to check your phone is in the list, note which slot number it is (1 to 8). Use the Inputs command to check that you phone slot number (1 to 8) is registered to receive messages from the input. Check the escalation time using the status command to see how long you should expect to wait in the escalation order. If the escalation time is 60 minutes and you are last in a full list of 8 phones you could be waiting 8 hours before getting a message. Try setting the escalation time to a shorter time to check that alarms are going out before setting it to a long time if you normally want a long escalation time delay.